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Privacy Policy

Terry House Pty Ltd · Last updated 10 November 2026

This policy explains how Terry House Pty Ltd ("Terry House", "we", "us") handles personal information collected through terryhouse.com.au and our social media accounts. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Enquiries. When you use our contact form or email us, we receive the details you give us, such as your name, business name, email address, phone number and the content of your message.
• Website data. Our hosting provider keeps standard server logs (such as IP address, browser type and pages visited) for security and to keep the site running.

How we use it

We use enquiry details only to reply to you, prepare quotes and samples, and manage orders you place with us. We do not sell, rent or trade personal information, and we do not add you to a mailing list without your consent.

Social media publishing

We use our own internal tool, connected to Meta's Instagram and Facebook APIs, to schedule and publish posts to our own business accounts: Terry House and Al Rahim Towel on Instagram and Facebook. This tool only publishes our own content to accounts we manage. It does not collect, store or process personal information about people who view, like, comment on or follow those accounts. Access tokens for our accounts are stored securely on our server and are never shared.

Sharing

We share personal information only with service providers we need to run our business (such as our web host and email provider), or where the law requires it. Some providers may store data outside Australia.

Keeping it safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we delete it when we no longer need it.

Access, correction and deletion

You can ask to see, correct or delete the personal information we hold about you by emailing sales@terryhouse.com.au. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Terry House Pty Ltd
Email: sales@terryhouse.com.au
Contact page